In this month’s spotlight, we are excited to feature Monica. A valued member of the Rickshaw Travels team since 2017, Monica Gitau is a passionate and experienced Tours and Travel Consultant with a strong background in air ticketing, mastering both Galileo and Amadeus GDS platforms. Her commitment to excellent customer service, combined with her love for outdoor adventures and wellness, reflects in the care she brings to every client interaction. Monica’s journey from intern to expert is a testament to her dedication, and her dream to one day explore the scenic beauty of New Zealand speaks volumes about her adventurous spirit.

Monica Gitau - Rickshaw Travels (KE) LTD.

Tell us something about you.
My name is Monica Gitau, and I am a dedicated and experienced Tours and Travel Consultant with Rickshaw Travels, where I have proudly served since 2017. Over the years, I have developed specialized expertise in air ticketing, with strong proficiency in both Galileo and Amadeus Global Distribution Systems (GDS)—tools essential for providing seamless travel arrangements to a wide range of clients.

Beyond work, I have a strong passion for physical fitness and personal well-being. Engaging in outdoor activities like hiking rejuvenates my energy, while visits to the spa help me relax and reset. These pursuits not only promote a healthy lifestyle but also contribute to my mental clarity, focus, and resilience, which I bring into my professional life.

What is your biggest passion?
One of the core values that drive my work is a deep commitment to exceptional customer service. I believe that every traveler deserves a smooth and personalized experience, and I find genuine motivation in the positive feedback and satisfaction expressed by my clients. Their appreciation reminds me of the importance of empathy, patience, and precision in this fast-paced industry.

What makes Rickshaw Travels special to you?
My journey in the travel industry began with an internship at Rickshaw Travels, an opportunity that laid a strong foundation for my career. Through ongoing mentorship, hands-on learning, and support from senior colleagues, I have grown both professionally and personally. I am grateful for the trust placed in me and the continuous encouragement to evolve in my role.

Share one bucket list destination.
Among the many places I hope to explore, New Zealand stands out as a dream destination. I am captivated by its breathtaking natural landscapes, diverse and rare wildlife, and the rich Maori cultural heritage that adds depth and meaning to every journey taken there.

Provide your top travel tip.
If I could share just one piece of advice with fellow travelers, it would be this: stay flexible and embrace spontaneity. Some of the most memorable travel experiences happen when we allow ourselves to explore beyond the itinerary and immerse fully in the moment.